newScale Professional Services practice is staffed with an experienced team ready to help implement and optimize newScale Service Catalog solutions. Look to Professional Services for the following services and expertise:
Process Consulting
Our project managers help you organize your implementation and upgrade projects based on our proven Universal Delivery Model (UDM) methodology. The experts in designing and configuring your newScale solutions, our service designers and application specialists coach you through important design and configuration considerations and share implementation best practices, tools and templates from our other successful deployments. Working along side your project team, our specialists will share design, configuration and testing knowledge that will allow you to manage and expand your newScale solution over time.
Technology Consulting
newScale's technical team provides technical assistance for initial newScale solution implementations and subsequent integrations, upgrades or other customizations. Highly skilled technicians with experience in a variety of database products, web technologies and third-party application systems, the technical team provides professional services to help:
- Establish the infrastructure architecture for the newScale solution environment
- Create an integration roadmap and architecture
- Install newScale software
- Design, develop and test integrations, utilities, reports and other customizations
- Provide knowledge transfer for customers' technical resources
Strategic Front Office Consulting
newScale's Front Office ServiceFormation Strategy practice works with our customers to formulate and execute their Service Catalog journey. Using newScale's Front Office ServiceFormation™ Model, an ITIL-based Service Catalog transformation model for running IT like a business, our strategy consultants will guide you through the activities required to plan, source and deliver a service oriented Front Office for IT.
The Front Office ServiceFormation™ Model leverages a Business Integration approach to address the Strategy, Process, Technology and People aspects of the transformation in each phase of the Service Catalog journey. Typical activities our consultants work with you on include:
Strategy & Planning
- Identify your business' service requirements
- Rationalize and standardize your service portfolio
- Develop key IT business models:
- service level objectives
- financial models
- governance models
- Develop/revise key IT business processes:
- service level management
- budget
- chargeback
- reporting
- MSP payment/penalty process
- Create the transformation (rollout) plan
- Design and Develop the organizational structure and change management plan for ongoing Service Portfolio Management
- Implement the technology needed to manage and support your Service Portfolio Transformation Plan
Process
- Budgeting Process
- Negotiation
- Agreement
People
- Organizational Change Plan
- Organizational Design and Development:
- Centralized vs. Decentralized delivery teams
- Internal vs. External service providers
- Shared Services function
- Define key roles and responsibilities:
- Relationship Manager
- Service Level Manager
- Service Owner
Technology
- Technology Architecture
- Implementation of Service Portfolio Management tool
- Implementation of Service Request management tool
- Integration Architecture
- Service Management integration
- Service Operations integration
