Starting from a blank slate can be challenging — it's often easier to be an editor rather than an author. With newScale Service Request Libraries™, IT organizations can leverage out-of-the-box content to jump start their deployment of an actionable Service Catalog.
newScale was the first to offer pre-built service request content to ensure a quick win and rapid implementation. And with newScale ServiceDesigner™, each service request template can be easily configured to meet the unique requirements for any IT organization and their internal customers.
Unlike other Service Catalog vendors that have imitated this approach, newScale content has been tested, implemented, and improved upon through multiple product release iterations and dozens of in-production deployments. And only newScale has more than 1,000 service descriptions pre-packaged as reusable content to speed deployment and drive standardization.
newScale solutions are much more than just software. newScale Service Request Libraries are pre-packaged service components that give you a head start on defining the service offerings demanded by your business customers. And, unlike other tool-kit-based approaches, Service owners can easily use newScale ServiceDesigner™ to design services, make changes to service definitions and modify fulfillment process without any programming skills. This capability allows IT to react quickly to changes in the business and minimize the total cost of ownership of your Service Catalog solution.
These libraries provide standard definitions and other pre-built content for the most common service requests in the following service categories:
- End User IT Services — including PC installs and replacements, computer accessories, PDAs and handhelds, desktop software installations or upgrades.
- Access Management Services — access to applications and systems, password resets, email management, and access to network resources.
- Data Center Services — application hosting, new server deployments, database administration, network engineering, and systems administration.
- Telecom Services — such as office and wireless phones, voicemail, calling cards, video conferencing, data circuits, and voice lines.
- Facilities Services — building maintenance, security, life safety, furniture, office move requests, conference rooms, and janitorial.
For more information on the newScale pre-built Service Request Libraries, go to the Literature Request section to read the Service Request Library Data Sheets.
