The newScale Service Catalog Foundation™ provides a common foundation and integrated service model for your Service Catalog. By leveraging shared functionality for service design, organizational modeling, roles-based access control, and administration, the cost of designing and maintaining your Service Catalog is reduced by more than 66 percent compared to traditional back-office tools that require custom development.
newScale helps you accomplish this total cost of ownership (TCO) savings in three ways. First, with the newScale Service Catalog Foundation, a technical service can be defined once and re-used as an element of a business service, and as a requestable service item in the request fulfillment process. And since newScale PortfolioCenter™, newScale DemandCenter™, newScale RequestCenter®, and newScale LifecycleCenter™ share this common foundation, newScale is able to dramatically reduce total cost of ownership.
Second, with more in-production enterprise deployments than all competitors combined, newScale customers are proof that users demand an ever growing range of services in the Service Catalog — including many services outside IT. newScale customers typically have dozens of business services, a hundred or more technical services that make up the components of a business service, and nearly one thousand service items that are requestable through self-service. Managing a Service Catalog of this scale requires an intuitive and easy-to-use environment for designing, configuring and publishing new services — as well as ongoing modification and updates of existing services.
While other Service Catalog products require dozens of hours with specialized programming skills to code each service, newScale provides reusable components, point-and-click service design, and publishing tools that can be used by your service experts without requiring costly, hard-to-find developers. Instead of thousands of hours of expensive programming time over months of elapsed time to get your Service Catalog up and running, newScale delivers hundreds of service items in production in less than 90 days.
Third, only newScale provides support for enterprise-level service governance and federated service design through your Service Catalog. Simply put, the design and management of your Service Catalog can't be dependent upon just a couple people — it simply won't scale. newScale's unique role-based access control capability means you have the ability to distribute service design across dozens or even hundreds of service owners while still maintaining critical design standards.
The newScale Service Catalog Foundation includes:
- An intuitive and easy-to-use environment for designing, configuring, and publishing new services — or modifying and updating existing services. With newScale ServiceDesigner™, the complex process coordination required for request fulfillment can be quickly configured and easily maintained. Even non-technical members of service teams can design services and make changes to the fulfillment process — including work plans, work queues, routing, escalations and task checklists — slashing TCO and dramatically reducing the overall time associated with maintenance.
- The ability to model and manage the complex structure of large IT organizations and the business units they serve across an enterprise-class Service Catalog deployment. To ensure that the design and management of the Service Catalog maps to your IT organization's roles and processes, newScale provides dozens of pre-built ITIL-compatible roles and out-of-the-box process templates.
- Synchronization with enterprise directories and single-sign-on to manage entitlements across different roles, functions and geographies — for thousands of users spanning multiple business units. newScale also offers the ability to easily configure the Service Catalog look-and-feel to meet your organization's unique branding needs.
For more information on the newScale Service Catalog Foundation, go to the Literature Request section to download and read the Solution Overview Data Sheet.
