Whether your goal is to run IT more like a business or to implement ITIL best practices, industry experts recommend that IT organizations start by defining standardized services in a Service Catalog. The Service Catalog offers a way to establish service definitions, set service level expectations, and market services to internal customers. And all this requires getting your service strategy and service design right — the first time.
To accomplish this ITIL prescribes a new Service Strategy and Service Design process. newScale provides the only complete suite of front office solutions for the entire lifecycle of IT services — from the initial service strategy and service design, to the transition and operation of those services, to continual service improvement. And only newScale provides an intuitive and easy-to-use service environment for designing, configuring, and publishing new services in your Service Portfolio and your Service Request Catalog. While other Service Catalog systems require coding to design services or update services; newScale provides point-and-click service design and publishing tools that require no programming skills.
The newScale Service Catalog Foundation is the solution for all your service design, organizational modeling and service administration needs. As the foundation for newScale's Service Catalog solutions it provides more than just administration tools, newScale Service Catalog Foundation provides all the capabilities needed to allow IT to react quickly to changes in the business, minimize the total cost of ownership, and ensure Service adoption and usage across the enterprise.
newScale Service Catalog Foundation is a family of solutions including:
- newScale Service Designer™ module provides IT teams with an intuitive and easy-to-use environment for designing, configuring, and publishing new services — or modifying and updating existing services. With newScale ServiceDesigner, the complex process coordination required for request fulfillment can be quickly configured and easily maintained. Even non-technical members of service teams can design services and make changes to the fulfillment process — including work plans, work queues, routing, escalations and task checklists — slashing TCO and dramatically reducing the overall time associated with maintenance.
The design and management of your Service Catalog can't depend upon one or two people — it simply won't scale. newScale's role-based access control engine provides the ability to distribute the design across multiple service owners in different service teams and functional silos. After all, the Service Catalog doesn't just include services from the desktop or help desk teams; there are services that need to be included from the infrastructure group, the application teams, and even service functions outside of IT. newScale is the only vendor with the ability to effectively distribute service design to tens or even hundreds of service owners.
- newScale Organization Designer™ is the only solution with the proven ability to model and manage the complex structure of enterprise IT organizations and business units designed specifically to support Service Catalog deployments. To ensure that the structure and management of the Service Catalog maps to your IT organization's roles and processes, newScale provides dozens of pre-built ITIL-compatible roles and out-of-the-box process templates.
With newScale distributed catalog management capabilities, IT can easily define a hierarchical organizational structure and manage differentiated access rights and authorization processes for business customers, service process owners, service designer and service maintenance teams.
- newScale Service Administrator™ incorporates the real world experience of dozens of Service Catalog deployments, to offer built-in synchronization with directories and single-sign-on to manage entitlements across different roles, functions and geographies — for thousands of users spanning multiple business divisions. newScale Service Administrator also allows IT to customize the service catalogs look and feel to meet your organizations unique branding needs.
To learn how the newScale Service Catalog Foundation fits within the end-to-end lifecycle of IT service management, go to Solutions.
