Starting from a blank slate can be challenging - it's often easier to be an editor rather than an author. With newScale's libraries of pre-built Service Catalog templates, IT organizations can leverage out-of-the-box content to jump start their deployment of a dynamic Service Portfolio and an actionable Service Catalog.
newScale was the first to offer pre-built service content to ensure a quick win and rapid implementation. And with newScale ServiceDesigner™, each template can be easily configured to meet the unique requirements for any IT organization and their internal customers.
Unlike other Service Catalog vendors that have imitated this approach, newScale content has been tested, implemented, and improved upon through multiple product release iterations and dozens of in-production deployments. Only newScale has Service Portfolio content with templates for business-relevant service offerings - as well as ITIL version 3 templates to help accelerate ITIL initiatives. And only newScale has more than 1,000 service request definitions pre-packaged as reusable content to speed deployment and drive standardization for an actionable Service Catalog.
newScale solutions are much more than just software. newScale's content libraries provide pre-packaged service components that give you a head start on defining the service offerings demanded by your business customers. And, unlike other toolkit-based approaches, service owners can easily use newScale ServiceDesigner™ to design services, make changes to service definitions, and to modify fulfillment process without any programming skills. This capability allows IT to react quickly to changes in the business and minimize the total cost of ownership of your Service Catalog solution.
For organizations adopting ITIL, the newScale ITIL v3 Service Process Library™ provides pre-defined service activities to "activate" ITIL best practices and accelerate compliance with version 3. This library links your Service Catalog to key ITIL processes for adding new services, modifying service levels, determining suppliers, logging demand forecasts, fulfilling requests, or tracking financials.
With the newScale Service Portfolio Library™, you can jump start your IT Service Portfolio with pre-built service offering content. Rather than try to define business-focused service offerings from scratch, your team can leverage out-of-the-box service offering templates with standard names, descriptions, images, pricing, and other attributes in business-relevant terminology.
The newScale Service Request Libraries™ offer standard definitions, service models, images, service request forms, email templates, service workflow documentation, and detailed configuration guides with service design recommendations for the most common service requests in the following categories:
- End User IT Services — including PC installs and replacements, computer accessories, PDAs and handhelds, desktop software installations or upgrades.
- Access Management Services — access to applications and systems, password resets, email management, and access to network resources.
- Data Center Services — application hosting, new server deployments, database administration, network engineering, and systems administration.
- Telecom Services — such as office and wireless phones, voicemail, calling cards, video conferencing, data circuits, and voice lines.
- Facilities Services — building maintenance, security, life safety, furniture, office move requests, conference rooms, and janitorial.
Each of the above libraries includes newScale Consumer Web Technology™ to easily integrate third party Web interfaces into an enterprise Service Catalog while maintaining security and compliance. This includes Web services for internet search, videos, wikis, and blogs - leveraging familiar consumer technologies such as Google Custom Search and YouTube.
For more information on the newScale pre-built libraries of Service Catalog templates, go to the Literature Request section to download and read the Data Sheets.
