IT organizations today are challenged to define and manage the lifecycle of the services they provide in an environment where the standards associated with those services change continuously.
Today's standard "road warrior" laptop model and price, or domestic cell phone plan, are almost guaranteed to be different in a month or two. In the data center, virtual-first policies are becoming the standard application hosting option, while cloud computing choices appear on the horizon.
newScale LifecycleCenter™ provides IT with the ability to manage those standards, encourage standards adoption, and track the cradle-to-grave lifecycle for all of your IT services from desktop to data center:
- Define and publish standard service options: Efficiency requires that standards be defined, communicated and adopted for your IT services. Now IT teams have the ability to quickly and easily define and update standards, and then publish those standard packages (e.g. virtual server hosting, road warrior laptop) to users through the Service Catalog.
- Drive IT demand towards standards: By linking standards to the service request process in an actionable Service Catalog, IT organizations can ensure adoption and adherence to the then-current standard. Fewer custom requests result in lower cost to the IT organization and greater efficiencies.
- Track and manage delivered service items: The fulfillment of a service request, whether it is a 3-tier virtual server hosting environment or an iPhone with a voice and data plan, is just the beginning. Now IT has visibility into those items for ongoing maintenance (e.g., create a snapshot of the virtual server, modify the iPhone wireless data plan), governance, or billing.
- Recover service items at the end of their lifecycle: newScale provides the ability to effectively track ownership and expiration dates for requested service items, in order to recover or
de-commission them at the appropriate time. Whether for employee offboarding or
de-commissioning a unused virtual machine, effective management at the end of the lifecycle process can reduce risk and save millions of dollars.
The newScale LifecycleCenter application includes the ability to:
- Manage the complete lifecycle of a service request. While most service request systems focus on the ordering and fulfillment steps, the ongoing subscription management for those services is just as important. Users expect that IT will keep track of they've requested, and now IT managers can effectively govern, manage, and track each service item (whether virtual machines, cloud images, servers, or PDAs).
- Improve user satisfaction and visibility for IT services. Together with the newScale Service Wizard Library™, IT can now deliver an improved self-service experience during the ordering process — starting with a guided configuration wizard to steer users toward the right service package that best matches their needs. And on an ongoing basis, the user can track the things they've ordered and make changes or updates over time.
- Make your CMDB relevant for end users and service teams. Many IT organizations have embarked on time-consuming and costly CMDB projects; unfortunately, the benefits can be elusive. With newScale, you can easily synchronize your service request process with your assets and configuration items. This capability unlocks the data that otherwise may be trapped in the CMDB, providing it to end users and service owners in a context that allows them to act on the data effectively.
For more information, go to the Literature Request section to download and read the newScale LifecycleCenter Data Sheet.
