- Speed Time to Value with Pre-Built Service Content
- Leverage Best Practices from Service Catalog Experts
- Manage Service Catalog to Keep Pace with Changing Business Needs
As the foundation for defining services and communicating with the business, the Service Catalog is an essential element for ITIL or any process-based IT transformation initiative. The IT Service Catalog offers a way to document and publish the portfolio of available services, standardize service deliverables, establish service level expectations, and market service offerings to internal customers. The Service Catalog is the first step for IT operations to become more customer-focused and service-driven, and is the cornerstone of Service Portfolio Management.
To be successful, the Service Catalog must be actionable: more than just a static list of services, it can provide the primary means for IT to interact with its internal customers. It should provide the platform for IT relationship managers to communicate agreements and negotiate budgets with business executives — as well as the mechanism for employees to view available services and request services online. The newScale Service Catalog provides a pre-defined, ITIL-compliant Service Catalog structure, with a multi-dimensional view of services and service offerings for both end users and business decision-makers. The executive-level, service portfolio view of the Service Catalog provided by newScale AlignmentCenter™ complements the employee-centric, request-oriented view of the Service Catalog provided by newScale RequestCenter® to deliver a comprehensive and actionable Service Portfolio Management solution.
To jump start Service Catalog initiatives, newScale also provides pre-defined, configurable services across all of the most common IT service categories. This pre-built content can be deployed out-of-the-box as a starting point - or configured to meet unique IT organizational processes and internal customer requirements. newScale provides rich service-specific, pre-packaged content in more than 1,000 "out-of-the-box" service activity templates across the full spectrum of IT desktop, application, and infrastructure services - based on best practice service processes deployed and proven in production at newScale Global 2000 customers. There is no faster way to get up and running with an actionable Service Catalog.
- newScale End User IT ServiceCatalog™
- newScale Advanced IT ServiceCatalog™
- newScale Telecom ServiceCatalog™
- newScale Facilities ServiceCatalog™
For more details on newScale pre-built Service Catalog content, please go to our Product Library to read the newScale ServiceCatalog™ Data Sheets.
