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ITIL v3 Best Practices for Request Fulfillment
Webinar Featuring Pink Elephant and newScale Experts
In 2009, IT is being asked to do even more with even less. So how do you cope with the continued requests for services from your end users?
ITIL v3 introduced a new and distinct process for effectively managing these requests: Request Fulfillment. So how does it work in practice? Attend this Webinar to find out.
This informative "how to" session will detail eleven practical and proven tips for Request Fulfillment, based on more than 100 successful service request management deployments.
| Topic: Eleven Secrets of Successful Service Request Fulfillment |
| Date: Now available for on demand viewing |
| Duration: 1 hour |
Speakers:
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Hear first-hand from two of the industry's preeminent Service Catalog experts, Pink Elephant's George Spalding and newScale founder Rodrigo Flores, as they explain the new ITIL v3 process and reveal the secrets to service request success. Join them in this Webinar and you"ll learn:
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Why Request Fulfillment is a quick win and practical starting point for ITIL v3; |
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How to use a Service Catalog to define standard services for Request Fulfillment; |
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Proven ways to improve IT customer satisfaction, increase workforce productivity, and achieve cost savings; |
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How to ensure rapid return on investment with immediate business impact; |
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And much more! |
As an added bonus, all registrants will receive a FREE service request template from the best-selling book Defining IT Success Through The Service Catalog!
Don't miss this "how to" Service Catalog Webinar - Download Today!
Brought to you by newScale, the leading provider of IT Service Catalog software solutions. |
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Register now and get a FREE TEMPLATE for service requests from the best-selling Service Catalog book!
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