2004
December 13, 2004
Automating SOX Compliance
CIO Update
October 1, 2004
Internal Service Delivery Should Run More Like a Business
The Sterling Report
September 8, 2004
Making services tick — Everything from changing a password to moving one's desk is now offered as a service
DowJones Computer Letter
September 1, 2004
Running Internal Service Delivery as a Business: The Next Frontier
Sbusiness Online
