Boeing Selects newScale Service Catalog Software for ITIL V3 Program
San Mateo, CA - September 11, 2008 - newScale®, Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that Boeing, the world's leading aerospace company, will deploy the newScale FrontOfficeTM Suite to support their enterprise service management initiative.
The Service Catalog will consist of centralized and standardized services for the Boeing workforce of more than 160,000 employees worldwide. This front office solution enables service teams across the enterprise to define and manage their service offerings based on the needs of their internal business partners.
"Start from the perspective of a ‘Front Office' for IT, where business customer needs drive the definition and delivery of IT services - rather than from the perspective of the ‘Back Office' of systems, assets, and resources, currently and historically managed by IT", according to a Butler Group white paper The Service Catalogue and the CMDB. "This is a fundamental shift that is needed to overcome the historic structures that have made the workings of IT impenetrable and indecipherable to its internal customers."
Boeing has chosen to implement the entire newScale suite of applications including newScale PortfolioCenterTM, newScale DemandCenterTM, and newScale RequestCenter® software. The newScale Service Integration HubTM offers the flexibility to integrate with any enterprise application or system - offering faster, easier, and more cost-effective integration. And - unlike new market entrants and traditional back office vendors - newScale provides highly scalable and proven Service Catalog solutions that comply with ITIL version 3 requirements.
"Industry experts estimate that the Service Catalog is the focus of sixty percent of new ITIL projects," said Scott Hammond, president and CEO of newScale, Inc. "This trend is driving tremendous growth in the Service Catalog and Service Portfolio Management market, as more and more companies adopt a business-centric and customer-focused approach to running their IT operations. newScale is proud to work closely with world-class organizations like Boeing, as the Service Catalog standard for both IT and other internal services".
About Boeing
Boeing is the world's leading aerospace company and the largest manufacturer of commercial jetliners and military aircraft combined. Additionally, Boeing designs and manufactures rotorcraft, electronic and defense systems, missiles, satellites, launch vehicles and advanced information and communication systems. As a major service provider to NASA, Boeing operates the Space Shuttle and International Space Station. The company also provides numerous military and commercial airline support services. Boeing has customers in more than 90 countries around the world and is one of the largest U.S. exporters in terms of sales. Headquartered in Chicago, Boeing employs more than 160,000 people across the United States and in 70 countries.
About newScale, Inc.
newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions, with more than 1.5 million users worldwide. newScale solutions enable IT organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers - including more than twenty percent of the Fortune 50 - benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale web site at www.newscale.com or call 650-403-7700.
For newScale:
Lisa Sheeran
Sheeran/Jager Communication
+1 510-724-2267
press@newscale.com
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