newScale Selected as Global IT "Storefront" Solution by Fortune 50 Company
The Dow Chemical Company Deploying newScale Service Catalog Software to Meet Global Business Objectives
San Mateo, CA - August 12, 2008 - newScale®, Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that The Dow Chemical Company, one of the largest chemical manufacturers in the world with more than 46,000 employees around the globe, is deploying the newScale FrontOfficeTM Suite for its Service Catalog program.
"As one of the most well-respected companies in the world, Dow's choice of newScale adds further validation to our status as the Service Catalog market leader," stated Scott Hammond, President and CEO of newScale, Inc. "We are excited to add Dow to our rapidly growing list of Fortune 500 customers."
Dow purchased the suite of newScale PortfolioCenterTM, newScale DemandCenterTM, and newScale RequestCenter® software solutions to support its joint venture operations. Joint ventures, or nonconsolidated affiliates, play an integral role in the growth strategy for Dow. These joint ventures have tremendous global reach across more than 100 countries and represent multiple different business models, requiring a flexible and high-performance service delivery model for IT and other internal service functions.
The immediate goal of Dow's Service Catalog program is to provide a "storefront" for service provisioning across its joint venture businesses. This includes the ability to catalog all IT services, manage the variations in entitlement to those services for each business, and streamline the ordering and fulfillment of those services. To meet these needs, Dow requires a scalable and proven Service Catalog and Service Portfolio Management solution; one that will extend to non-IT services and complement their existing investments in back-end systems for service desk, asset management, and procurement.
The company also requires the ability to easily design, maintain, and enhance their portfolio of services on an ongoing basis as business needs changed. Given the complex nature of their global businesses, these service design capabilities must support a distributed team of functional service specialists as well as a small centralized group of "subject matter experts". With these requirements in mind, Dow chose newScale after an in-depth request for proposal process and thorough evaluation of multiple IT management software vendors.
"Dow selected newScale for our Service Catalog because their software truly makes IT easy to do business with," said Will Verhoeven, director of IT for The Dow Chemical Company. "By deploying the newScale Service Catalog, we expect to deliver professional, efficient, and cost-effective IT services across our global joint venture operations."
About newScale, Inc.
newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions, with more than 1.5 million users worldwide. newScale solutions enable IT organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers - including more than twenty percent of the Fortune 50 - benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale web site at http://www.newscale.com/ or call 650-403-7700.
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