Allied Irish Banks (AIB) Selects newScale IT Service Catalog Solution
Strategic Deployment to Reduce Costs and Drive Operational Excellence
FOSTER CITY, CA - October 11, 2006 - newScale® Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced it was selected by Allied Irish Banks (AIB) to provide an IT Service Catalog for over 16,000 of its employees. AIB Group is Ireland’s leading banking and financial services organization operating principally in Ireland, Britain, Poland and the USA. AIB selected the newScale RequestCenter® solution to transform the operating model of its IT department to be more customer and service-centric, and to promote operational excellence in service delivery.
Service Catalog solutions enable internal service organizations to streamline service delivery processes, improve employee productivity and reduce service delivery costs. newScale RequestCenter solutions have been shown to reduce direct costs by more than 30 percent, cut service delivery time by 50 percent, and deliver positive ROI in less than 12 months.
"We are always looking for innovative ways to add value to our internal customers, drive down costs and align service delivery with corporate objectives," said Eddie Sweeney, general manager, Enterprise Systems & Technology at AIB. "By leveraging newScale RequestCenter as our strategic IT Service Catalog platform, we will be able to improve operational excellence and transform IT to a service-centric model."
"newScale creates strategic value by transforming internal service delivery to run like a business," states Scott Hammond, newScale president and CEO. "The impact for customers like AIB is not just the economic value proposition that includes increased employee productivity and reduced service delivery costs; but as importantly, it allows service teams to align their services with the business needs of the user community."
newScale RequestCenter 2006 is an employee-facing service delivery management solution that helps internal service organizations reduce cost and improve service quality by running service delivery like a business. Global 2000 companies have deployed newScale RequestCenter 2006 to catalog and automate IT, telecom, workplace and other types of employee services.
About newScale, Inc.
newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions for Global 2000 companies, with more than one million users worldwide. newScale solutions enable IT organizations and managed service providers to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers – including twenty percent of the Fortune 50 – benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700.
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Editor's Note: All newScale brand and product names are trademarks or registered trademarks of newScale Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.
