Mutual of Omaha Deploys newScale Solutions to Drive IT Process Improvement
Insurance Leader's IT Department Achieves Quick Win with newScale Service Catalog
FOSTER CITY, CA – November 14, 2006 – newScale®, Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that Mutual of Omaha successfully deployed newScale RequestCenter® for their IT Service Catalog initiative. Since going live, Mutual of Omaha’s Service Catalog has helped to improve the user experience for the company’s 5,000 employees and drive operational excellence within their IT organization.
Mutual of Omaha is a full-service, multi-line organization providing insurance and financial services products for individuals, businesses and groups throughout the United States. The company’s IT department is committed to delivering quality, cost-effective technology services to meet the needs of their internal business customers. Mutual of Omaha’s new IT Service Catalog serves as the cornerstone for this strategic objective and delivered a “quick win” for their IT operations – with standardized services that enable greater efficiency and a centralized request process for increased user satisfaction.
Employees throughout Mutual of Omaha now have a single point of access for requesting IT services. The Service Catalog also drives consistent processes and coordinated fulfillment steps for each service, allowing the IT department to deliver responsive service.
"Continuous process improvement is a top priority for our IT operations. At the same time, superior service is the foundation of our company culture and essential for our success," said Rich Heafey, vice president in Mutual of Omaha’s I/S Distributed Computing division. "newScale is a strategic partner for Mutual of Omaha’s I/S operation in achieving those goals. Working together, we were able to rapidly deploy our Service Catalog solution and make an immediate and positive impact on our relationship with the business.”
The IT team at Mutual of Omaha successfully rolled out the newScale RequestCenter solution in three months, including integration with their asset management, software distribution system, and project portfolio management systems. Mutual of Omaha’s initial Service Catalog spans a broad range of computer, voice communication, and security-related IT services – the next phase will expand the catalog to include additional facilities and other workplace services.
“Mutual of Omaha understands that a Service Catalog is essential to a service-driven IT transformation strategy, resulting in increased operational effectiveness as well as higher customer satisfaction,” said Scott Hammond, CEO of newScale. “newScale delivers proven Service Catalog software, best practice service content, and unparalleled domain expertise to ensure that industry-leading organizations, like Mutual of Omaha, realize these goals.”
About newScale, Inc.
newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions for Global 2000 companies, with more than one million users worldwide. newScale solutions enable IT organizations and managed service providers to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers – including twenty percent of the Fortune 50 – benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700.
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