Forrester Perspective: ITIL v3 and the Service Catalog

Independent Analyst Perspective:
ITIL v3 and the Value of a Service Catalog

Download this webinar replay and hear our guest speaker, leading industry analyst Peter O'Neill of Forrester Research, as he discusses what's new in ITIL version 3 - including the importance of the IT Service Catalog.

Within ITIL version 3, the Service Catalog has become the cornerstone of IT service management. The role of IT is changing and business expectations are evolving. The implementation of a Service Catalog helps IT organizations to adapt to this change by:

	Providing a lingua franca for IT and the business;
	Defining standard and repeatable service offerings; and
	Demonstrating the value of IT services to the business

Topic: Analyst Perspective: ITIL v3 and the Value of a Service Catalog

Date: Now available for on demand viewing

Duration: 1 hour

Speakers:

Peter O'Neill
Forrester Research
Principal Analyst

Jason Schroedl
newScale, Inc.
VP of Corporate & Product Marketing

Hear Peter as he discusses his findings on the evolution of IT service management, reasons to adopt ITIL version 3, and the role of an IT Service Catalog.

Learn how your IT department can deploy a Service Catalog to transition from a technology-focused function to a true service organization.

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