Profile:
Founded in 1909, Mutual of Omaha is a full-service, multi-line organization providing insurance and financial services products for individuals, businesses and groups throughout the United States.
Challenge:
Mutual of Omaha's IT department is committed to delivering quality, cost-effective services for their internal business customers. In support of this objective, the Service Catalog was seen as a "quick win" to ensure operational excellence and improve IT-business relations.
Solution:
Mutual of Omaha deployed the newScale Service Catalog to deliver more responsive service delivery, ensure greater operational efficiency, and provide a centralized request process for increased user satisfaction.
Results:
- Roll-out of the newScale solution in three months, including integration with their asset management, software distribution system, and project portfolio management systems.
- A single point of access to request IT services, deployed for all 5,000 employees throughout Mutual of Omaha.
- Consistent processes and coordinated fulfillment steps for each service, allowing the IT department to deliver responsive service.
- A standardized Service Catalog for a broad range of computer, voice communication, and security-related IT services — the next phase will expand the catalog to facilities and other workplace services.
