newScale, Inc. is the leader in IT Service Catalog and Service Portfolio Management software solutions. With more than 1.5 million users in production, newScale is the only proven and safe choice for Global 2000 organizations worldwide. Every 20 seconds another user depends on a newScale Service Catalog to request and fulfill services - more than all other competitors combined.
With support across the full spectrum of end user, application, infrastructure, and business-oriented services, newScale solutions enable IT organizations and managed service providers to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers - including twenty percent of the Fortune 50 - benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment.
Since its inception in November, 1999, newScale has been the recognized thought leader in the Service Catalog and Service Portfolio marketplace. In September 2000, newScale was the first organization to bring a commercially available Service Catalog solution to the market. Since then newScale was the first to bring innovations including:
- More than 1,000 service descriptions pre-packaged as reusable Service Catalog content to speed deployment and drive standardization,
- A Service Designer module that can be used by service process owners rather than programmers to create and maintain services,
- Role-based entitlement that configures the Services available to each employee based on their specific job function,
- A complete Service Analytics suite to support continuous service improvement processes,
- An integrated Service Portfolio solution to allow IT to manage the relationships between IT and the business,
- And many others.
newScale is focused exclusively on IT Service Catalog and Service Portfolio Management software solutions. A founding member of the Open Source community www.ServiceCatalogs.com, newScale contributed significant intellectual property including Service Catalog Templates, Service Portfolio design standard recommendations, and ongoing contributions to the community. newScale CTO Rodrigo Flores and newScale VP Products Bill Fine are co-authors of the definitive book on Service Catalogs, "Defining IT Success through the Service Catalog", Defining IT Success through the Service Catalog.
newScale is a privately held company founded in 1999 with top-tier investors including Chess Ventures, Crosslink Capital, Menlo Ventures, Montagu Newhall Associates, New Enterprise Associates (NEA), Parker Price Venture Capital, and Wasatch Cross Creek Capital.
