Service Catalog and ITSM Solutions for BMC and newScale

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IT Service Catalog

newScale has been a BMC^® Remedy^® technology alliance partner since 2002, and has worked closely with BMC to provide valuable solutions for their joint customers. A major component of this partnership is the certified bi-directional integration between newScale and BMC Remedy IT Service Management products. We are pleased to be able to share these capabilities with you. To download your own newScale IT Service Catalog Info Kit, please see below.
Improve End User Satisfaction with an Actionable IT Service Catalog
In today’s complex IT environments, BMC Remedy IT Service Management solutions make sure people get the IT help they need when they need it. Together with newScale RequestCenter^®, enterprises can enable self-service request management, coordinate approval and delivery processes, and track service requests throughout the fulfillment cycle, quickly and easily through an actionable IT Service Catalog.
IT organizations can become more demand-driven based on informed user requests selected from a catalog of pre-defined service offerings – and improve end user satisfaction with a self-service IT shopping cart that makes it as easy for users to find and request IT services as ordering a book on Amazon.com. The combined newScale-BMC solution helps Global 2000 companiesleverage their existing BMC Remedy investment and achieve an even greater return on investment – by eliminating thousands of calls to the help desk and shortening service delivery cycle by 30% or more.
Certified Integration for Streamlined End-to-End IT Service Delivery
newScale provides an out-of-the-box adapter that extends the capabilities of BMC Remedy IT Service Management and newScale RequestCenter – the market-leading IT Service Catalog and self-service request management solution. The complementary strengths of newScale and BMC Remedy provide a powerful IT service management combination to increase internal customer satisfaction, streamline service delivery processes, and improve operational efficiency.
The integration of newScale RequestCenter with the BMC Remedy IT Service Management suite has been validated by Quality Partners, the BMC Software-authorized third-party testing company. newScale’s Web-based IT Service Catalog enables end-users to browse or search for available services, submit a request, and track request status – with a seamless interface to BMC Remedy IT Service Management for the processing of help desk tickets or requests for change.
Leverage Your Existing Investment in BMC Software
newScale RequestCenter directly complements the investment you have already made in BMC Remedy IT Service Management software. If you are using BMC Remedy Help Desk, Change Management, Asset Management or Service Level Agreements, why not get more out of your investment? The out-of-the-box newScale ServiceAdapter™ for BMC Remedy IT Service Management provides a proven integration deployed in production today and used by more than 100,000 end-users at leading Global 2000 organizations.

To learn more about an IT Service Catalog and this integrated solution, we recommend you download the newScale IT Service Catalog Info Kit. With this FREE kit, you’ll discover:
•  How an actionable IT Service Catalog enables self-service request management
•  The benefits of an integrated solution from newScale and BMC Remedy
•  How to improve end user satisfaction and increase IT efficiency with this powerful combination

To receive this FREE kit - including instructive data sheets, details on the newScale-BMC Remedy adapter, and an informative webinar replay - complete the following:

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